Booking Terms and Conditions
1. A 50% non-refundable deposit is required to secure all bookings.
2. As long as at least 24 hours notice is given, you may reschedule your appointment and your deposit will be transferred to your rescheduled appointment.
3. Cancelling or rescheduling within 24 hours of your appointment will result in the forfeiture of your deposit.
4. If you cancel/reschedule within 12 hours of your appointment, or fail to show up to your appointment without notice, your deposit will be forfeited and you will be required to pay the remaining value of your appointment within 48 hours.
5. Failure to accept our policy will result in the cancellation of any future bookings.
1. We have the right to forfeit, shorten or amend the services for an appointment if the client arrives more than 5 minutes late. The full fee for the original appointment booked will still be applied. If a client arrives at a point where it is too late to commence the service/s, the full fee of the original appointment value applies.
2. We have the right to refuse service if we deem that it is unsafe, against our hygiene practice or if you are unwell/unfit to receive the service. It is your responsibility to contact us prior to 24 hours of your appointment if you are unsure whether you will be able to receive the service. If we are forced to refuse service, the full fee for the original appointment value still applies.
3. Please ensure you are aware of the services we offer and service/treatment that you are booking. If a mistake is made in regards to booking an appointment, the full fee for the original appointment value still applies.
We offer a flat rate of $10 shipping/local delivery on all orders under $100, and FREE shipping for all orders of $150 or more.
Our orders are sent via Australia Post or Sendle and are usually processed within 2-5 business days.
We currently do not ship overseas.
Once your order has been sent, you will receive an email confirmation to the email address you provide upon checkout.
LOCAL PICK UP
You can arrange to pick up your order from our studio in Franklin, Canberra - just select "local pick up" at checkout, and we'll notify you when you're order is ready!
RETURNS AND EXCHANGES
We want you to be 100% happy with your items. We do our very best to ensure our products receive a high level of quality control before they are sent off. If for any reason you are unhappy with your purchase, please contact us immediately via firstname.lastname@example.org. Please be aware that sometimes colours of products may differ slightly from that shown in photos due to variations in lighting and computer screen settings.